❓ FAQ – Lighthome Decor
- Do you offer free shipping?
- How long does shipping take?
- Can I return or exchange an item?
- What should I do if my product arrives damaged?
- Do the lamps come with bulbs included?
- Do you ship internationally?
- How can I track my order?
- What payment methods do you accept?
- Can I cancel or change my order?
- How can I contact customer support?
FAQ – Lighthome Decor
1. Do you offer free shipping?
Yes! We offer free standard shipping on all orders. Estimated delivery times vary by location and will be shown at checkout.
2. How long does shipping take?
Processing time: 1–3 business days.
Delivery time: 7–15 business days depending on your location.
You’ll receive a tracking number once your order has shipped.
3. Can I return or exchange an item?
Of course. We accept returns and exchanges within 30 days of delivery, as long as the item is unused and in its original packaging. Please contact our support team to arrange a return.
4. What should I do if my product arrives damaged?
If your product arrives damaged or defective, please contact us within 7 days with photos of the issue. We’ll be happy to send a replacement or issue a refund.
5. Do the lamps come with bulbs included?
Some lamps include bulbs, while others do not. Please check the product description for details. We recommend using energy-efficient LED bulbs for the best experience.
6. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times may vary depending on the destination.
7. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order directly on our website.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
9. Can I cancel or change my order?
Orders can be canceled or changed within 24 hours after placing them. Please contact us as soon as possible to make adjustments.
10. How can I contact customer support?
You can reach us anytime at info@lighthomedecor.com or through our Contact Us page. Our team is here to help!